Return & Exchange Policy

All sales are final

Because our items are sold to order for our officiating community, all sales are final except in the limited case of a defective or blemished item, described below. We do not offer refunds, and we do not accept returns or exchanges based on wrong size, fit preference, or change of mind.

Defective or blemished items — exchange only

If your item arrives defective or blemished (for example, a manufacturing flaw, a hole, a misprint, or damage present on arrival), we will exchange it for the exact same item only — the same product, size, and color. We do not offer refunds or substitutions for a different size, color, or product. If the exact item is no longer available, we will work with you on an equivalent replacement at our discretion.

How to request a defective/blemished exchange

1. Email storesupport@ncoanorth.com within 14 days of delivery.
2. Include your order number, the item, and clear photos of the defect or blemish.
3. Wait for a reply authorizing the exchange and providing return instructions. Do not ship anything back before you receive authorization — unauthorized returns cannot be processed.

Condition requirements

The returned item must be unworn, unwashed, and in its original condition with any tags attached. Items showing wear, washing, alteration, or damage caused after delivery are not eligible.

Shipping costs

For an approved defective/blemished exchange, NCOA North covers the cost of shipping the replacement to you and will provide instructions for returning the defective item. Original shipping charges are not refundable.

Questions

Reach our store team at storesupport@ncoanorth.com before returning any item.